Return Policy

Return and or Refund Policy:

Any and all items are covered by defective merchandise policy and will be replaced by BMM at the suppliers discretion. Items must be unopened, unused and in original retail packaging.
We stand behind the quality of the items we offer, if you have any problems with your product please contact us for possible exchange, replacement or repair.

If items are damaged in transit please refuse package, do not open, so that we can take appropriate action with the courier.
We do not have the ability to issue return shipping labels and any returned merchandise will be at the senders expense, however if the item meets our exchange, warranty policy guidelines BMM will issue a refund or credit of the shipping cost, a copy of the postage receipt must be provided.  

Lost packages will only be replaced or refunded once officially deemed lost by the courier and the insurance cost applied to a replacement or refund. The customer is responsible for the difference in cost of replacement.  

Stolen packages, marked as delivered are not eligible for replacement. Once a package is marked as delivered it is out of our control. 

Please contact BMM via email prior to returning any merchandise, an RMA# will be provided. If any merchandise is returned without an appropriate RMA# it will be refused and returned to sender.

info@captainchucksflavorisland.com