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International Policy
To our International Customers:
Due to Customs laws and the ever-changing landscape of products across the world, all international orders are “AT YOUR OWN RISK”.
What this means is that customs may or may not allow our product in your country and we WILL NOT be held responsible for this. You should be well aware of your own laws and regulations. While we do not classify any of our products as Vape Related and Nothing we offer contains Nicotine, BMM Devices are not ROHS/CE certified compliant yet and therefor may get denied in EU, this has been particularly an issue in Germany. We are pursuing these certificates but have not been granted yet.
If an order is lost in transit or confiscated by customs a refund or replacement will not be issued until/unless the item is returned and received by us.
Additionally, in order for total insurance coverage all items must be reported at value, reduction in declaration will void insurance coverage for the full amount if lost. Your call!!
UPS Expedited - The Best Courier overall - PLEASE select this service for shipping a BMM device.
USPS International - Available for accessory items ONLY. Devices must be shipped through UPS. Exceptions will be made on a case-by-case basis only.
ALL courier rates are calculated by the courier, we do not set these charges and have no control over their costs and the standard Insurance on default packing is $50. If you would like to have additional insurance for the full value of your package you must contact us, the package will be fully disclosed on customs forms and everything must be documented to ensure the legitimacy of the claim if lost.
Regardless of Declaration Value, we have ZERO control over any customs duties charges or VAT charges and have seen $80 charges for $30 worth of declared goods and have no idea why. We have also seen 0.00 charge for $200 value.
ALL courier rates are calculated by the courier, we do not set these charges and have no control over their costs and the standard Insurance on default packing is $50. If you would like to have additional insurance for the full value of your package you must contact us, the package will be fully disclosed on customs forms and everything must be documented to ensure the legitimacy of the claim if lost.
Regardless of Declaration Value, we have ZERO control over any customs duties charges or VAT charges and have seen $80 charges for $30 worth of declared goods and have no idea why. We have also seen 0.00 charge for $200 value.
We will allow 3rd party Sub-receivers inside the USA if you would like but cannot guarantee delivery of your item from there, so again, this is at your own risk but these arrangements must be discussed prior to shipping.
We certainly hope you understand our position in this, we would hate to eliminate international sales entirely so this is the best option we can offer.
Countries we’ve had known issues with:
Germany - ALL ITEMS, confiscated, destroyed or Returned to Sender - Recent shipment to Germany was processed within 3 days and no issues.
Egypt - ALL ITEMS, seized and destroyed, none returned
Saudi Arabia - Devices, Seized and destroyed
Australia - Liquid, Seized and destroyed. Shipping very expensive
China - Custom seizures, excessive delays & returned to sender
Japan - A package has never made it to a customer
Vietnam - Excessive delays and return to sender
Thank you
- Captain Chuck's Flavor Island Management
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